TRF in Silicon Valley
The Recruitment FlexMay 18, 202400:36:23

TRF in Silicon Valley

This week on TRF we cover: Coming to you from Silicon Valley where we were greeted by the CEO of Linked In, Ryan Roslansky. Serge killed it on the pickle ball court! Tune in May 24 at 2 pm ET as we discuss the agenda for TATech - the speakers and who is the ideal person to attend - hosted by our friend Stephen O'Donnell IN THE NEWS Indeed lays off 1,000 staff Canada’s job number for April stay steady Foreign student fiasco with 800,000 business students when what we need is healthcare and trades TIP OF THE WEEK Creative thinking for recruiters that want to get off the merry-go round and find work in high demand career paths RECRUITING INSIGHTS When and why is makes sense to Direct Source using an MSP Talent acquisition metrics that matter to the CFO Hung Lee knowledge drops the most profound explanation of the global talent shortage - our heads nearly explode!

This week on TRF we cover:


  • Coming to you from Silicon Valley where we were greeted by the CEO of Linked In, Ryan Roslansky.


  • Serge killed it on the pickle ball court!


  • Tune in May 24 at 2 pm ET as we discuss the agenda for TATech - the speakers and who is the ideal person to attend - hosted by our friend Stephen O'Donnell


IN THE NEWS


  • Indeed lays off 1,000 staff


  • Canada’s job number for April stay steady


  • Foreign student fiasco with 800,000 business students when what we need is healthcare and trades 


TIP OF THE WEEK


  • Creative thinking for recruiters that want to get off the merry-go round and find work in high demand career paths


RECRUITING INSIGHTS


  • When and why is makes sense to Direct Source using an MSP


  • Talent acquisition metrics that matter to the CFO


  • Hung Lee knowledge drops the most profound explanation of the global talent shortage - our heads nearly explode!



[00:00:00] This week on The Recruitment Flex, my dad and Shelly visit LinkedIn in Silicon Valley.

[00:00:06] Indeed lays off 1,000 employees. Canada is importing the wrong skill set. Plus,

[00:00:13] talent acquisition metric that your CFO will care about. TRF with my dad and Shelly starts right now.

[00:00:29] Welcome to The Recruitment Flex with Serge and Shelly. I'm Serge.

[00:00:32] And I'm Shelly. And we talk all things recruitment starting right now.

[00:00:40] Bonjour and welcome to The Recruitment Flex. We are in Silicon Valley in California. Actually,

[00:00:48] like we're in San Jose now in a pretty crappy hotel. Oh my god. Tell the story. Oh my god.

[00:00:55] So had the hotel booked as soon as we knew we'd accepted our invite. We're actually

[00:01:00] at LinkedIn's headquarters in Sunnyvale. And we land and I get an email from the hotel

[00:01:09] saying that they have cancelled our reservation because they're overbooked. And they have

[00:01:16] booked us into another hotel in San Jose out by the airport. So as not much of a good

[00:01:23] shout out here for Hilton Hotels. That's never happened to me. I've never heard that.

[00:01:29] Hours before we're supposed to check in. Never happened to me. And I've traveled a lot

[00:01:35] in my life for business and it's never happened. To make matters worse,

[00:01:39] I had checked in online the night before, made sure our rooms were confirmed,

[00:01:45] had a digital key and for some reason the digital key wasn't coming up on one of the two

[00:01:49] rooms that we'd rented. So I even called Hilton to confirm. Yep, this was like not even 12 hours

[00:01:56] before. I am on the phone with them for 20 minutes on hold to confirm our reservation.

[00:02:02] So to come here and get an email saying they've cancelled our reservation

[00:02:07] as we are at the airport. I tell you. So being on LinkedIn's campus here in Sunnyvale.

[00:02:14] Oh my God, they have seven buildings. It is like nothing I've ever seen before. Every

[00:02:20] shrubbery and every hedge is perfectly manicured in each building. They've got different themed

[00:02:26] restaurants. They even had a band room where you can go and jam. Yes. Oh, you should see the

[00:02:31] gym and a locker room. The locker room was like second level. Like it's the nicest locker

[00:02:36] room I've ever seen. Everything is so impressive. I can see the attraction for young folks working

[00:02:43] for a company like LinkedIn. They probably never leave. All the food that you could ever want is

[00:02:48] free. All the amenities that you could ever want is free. Everything, like literally everything.

[00:02:54] I just hang out here all the time and I think that's on purpose, right? Like it's similar

[00:02:58] to how Google did it. It's like the more people don't have to leave, the more they're

[00:03:02] going to work. And I think this is the purpose. People were just leaving at seven o'clock when we

[00:03:06] were leaving, like the workers. Yes. They're just leaving. Serge, how are you feeling after

[00:03:12] playing pickleball all afternoon? I killed it. I don't know if you watched it. I've got it

[00:03:17] on film. I videotaped it. Yeah. I'm a professional pickleball player, rising star.

[00:03:24] No, it's actually a lot of fun and I've made fun of it in the past. Yeah. But it's a ton

[00:03:29] of fun, right? Like I grew up playing tennis and ping pong and there's a lot of similarities,

[00:03:34] but also very different. You can't go in approaching it like it's tennis because the

[00:03:39] rules are different. The ball is different. The paddles are different, but I can see the attraction.

[00:03:44] And I'll tell you, I broke out a little bit of a sweat there. It was like it was a workout.

[00:03:49] It was more a workout than I thought it would be. So it was a gorgeous day. Do you know,

[00:03:53] I have a theory of who invented pickleball. Who's that? Knee surgeons.

[00:04:01] I was watching because it doesn't bounce like it doesn't bounce as much, right? So there's a lot

[00:04:06] of start and stop. I was just waiting for somebody to roll over an ankle or something.

[00:04:10] It almost happened to me. I slipped, like I'm wearing court shoes and I don't know,

[00:04:15] my feet slipped and I was very lucky while I'm in terrific shape. Of course. Yes.

[00:04:20] I wasn't as worried. I'm a physical specimen when it comes to

[00:04:24] athletic endeavors. So it wasn't really a concern. You know, it was really cool though.

[00:04:29] Yes. They told us about, hey, we might have a special guest. The special guest was the CEO

[00:04:36] of LinkedIn, Ryan Rulansky. And I got a couple things to admit. I had no clue who the CEO

[00:04:45] of LinkedIn and I'm usually on top of this shit. Yeah, yeah. But after Jeff Wiener left in,

[00:04:52] I think 2019 or 2020, Ryan took over. That's right. They were telling us the story

[00:04:59] that he took over, I think in January of 2020. And it was like he threw him the keys

[00:05:06] and said, I'm out. Oh, and then there's a global lockdown. That was just coincidence.

[00:05:13] They were planning it for a number of years or so we're told. Absolutely. So really cool being

[00:05:19] here, really cool being in Silicon Valley. We're going to take a little bit of a tour

[00:05:24] because we are five minutes from the Apple headquarters in Cupertino, I believe it says.

[00:05:30] I have to see that. That would be amazing. I don't know if we'll be able to get in,

[00:05:34] but it's that massive circular building. We could just go take a picture out in front.

[00:05:38] If I'm here. Yeah, might as well.

[00:05:41] Shelly, there's a couple of events coming up, big events. So June 4th to the 6th, TA Tech

[00:05:49] in Washington, DC at the International Spy Museum. I'm telling you every industry leader

[00:05:56] is going to be there. So get your tickets, get there. We're three weeks away. But Shelly,

[00:06:02] it's about time we jump into the news and big industry news this week, a little bit of a

[00:06:08] surprise because Indeed is laying off approximately a thousand workers, which represents about 8%

[00:06:15] of its total workforce. The layoffs are primarily focused in the US and this follows up

[00:06:22] 14 months ago when they laid off 2,200 people. Again, mostly focused in the US,

[00:06:28] which is where most of their staffing is. So CEO Chris Hyams announced layoffs and accepted

[00:06:35] responsibility for the company's current situation. Don't you love that when CEOs do that?

[00:06:41] It's my fault, but I'm not losing my job. We see this every time. Here's what he said.

[00:06:48] The layoffs are part of an effort to simplify the organization, making it easier and faster

[00:06:54] to make decisions and more effectively grow revenue and hires. The reductions are concentrated

[00:07:01] mostly in R&D and some go to market team, unlike last year's company wide cut. So Shelly,

[00:07:09] what's your take on this? So sad. It really is, especially when you think about cuts in R&D.

[00:07:16] What does that tell us about the future? When does a company cut R&D?

[00:07:22] When they go in preserve or defend mode, usually is the case.

[00:07:28] Yeah. I don't know. I was saddened because I have a lot of friends out indeed

[00:07:34] and I don't like to see anybody out of work. And I guess what concerned me the most was

[00:07:41] the cuts for their research and development team. I think Elon Musk is the driver of this

[00:07:49] because a lot of companies realize that they are too bloated. Twitter store X is a perfect example

[00:07:57] where they basically laid off 80% of the staff. Nothing has really changed at X as far as how it

[00:08:05] works, obviously different philosophy and different way to approach the market. But the service

[00:08:11] itself has stayed really steady. It doesn't break down. And then we're starting to see

[00:08:16] that across a lot of companies in the tech sector. And Chris Hyams is taking responsibility

[00:08:22] because he over-hired. I think after the pandemic or like in 2021 when we're coming out

[00:08:29] of the lockdowns, there was such a need and there was such growth. So they just started

[00:08:35] hiring as much as possible. And I think everyone's taking a step back saying,

[00:08:40] yeah, maybe we did over hire. I know, I agree it's sad, but I know a lot of people

[00:08:45] are saying out there that this is the beginning of the end to Indeed. And

[00:08:51] I don't think that's the case. I think there's just a little bit of tightening up.

[00:08:55] Who knows, right? Obviously it's a very competitive market, but any company and talking

[00:09:00] to LinkedIn today, being in the industry where hiring has slowed down so dramatically,

[00:09:07] it's affecting all these companies. Like, and we're in this space, like we see it all,

[00:09:12] like we work for companies in this space and we know that it is way tougher out there.

[00:09:17] So I think they're just adjusting to what's going to be happening.

[00:09:21] So closer to home, Canada's job numbers were out for April. And it does appear

[00:09:29] that Canada did add 90,000 jobs, which was better than expected. A lot of the job gains,

[00:09:36] though, were in part-time employment, which is not unusual for this time of year.

[00:09:40] You know, summer hospitality, part-time, we're always going to see a spike this time of year.

[00:09:46] But despite that, national unemployment rate still remains steady at 6.1, which is unchanged

[00:09:54] from the month before. That is slightly different than March. But the thing I'm watching most

[00:09:59] closely is what the Bank of Canada is going to do because we know our housing market is on

[00:10:05] fire right now. And there is some talk that in June, the Bank of Canada will reduce their rates,

[00:10:13] which is going to, in my opinion, going to trigger even higher housing prices.

[00:10:19] So it's going to put a lot of pressure on just how many people are new to Canada,

[00:10:25] looking for somewhere to live. But even closer to home is just the sheer number of people

[00:10:30] coming to Alberta, like on a daily basis, whether it's in-country migration or new Canadians.

[00:10:38] So it's going to put a lot of pressure on our housing market.

[00:10:41] Yeah, the equivalent of 550 people move to Alberta every day. So if we look at it in

[00:10:48] the last year, 202,000 people have moved into Alberta, which is an extremely high number.

[00:10:56] There's a couple of things that I saw. I'm always trying to figure out these job numbers. What do

[00:11:01] they mean? And it's challenging because where are those jobs being created? And in this case,

[00:11:07] more than half were part-time jobs, which is good. We need part-time jobs for these students

[00:11:12] that are coming in. And also what was a little bit different from all the months before is

[00:11:18] these were private sector jobs. All our job growth in Canada has been really focused on the

[00:11:26] public sector. I found an interesting article talking about the CRA. So the CRA is our version

[00:11:33] of the IRS here in Canada. And in the past four years, we have doubled the amount of people

[00:11:41] that work for the CRA. The number is now 70,000 people. How many people work for the IRS?

[00:11:49] I have no idea.

[00:11:50] 90,000.

[00:11:51] No.

[00:11:52] And we're talking about Canada's population, 40 million and the US population, 350 million.

[00:12:01] So what concerns me there is we're just creating government jobs, which are good paying

[00:12:07] jobs and everything, but economy can't be sustained with just public sector jobs. So

[00:12:13] good to see that the private sector is ramping up some of the hiring.

[00:12:18] So Shelly, you talked about the housing market. I want to jump into the next news item. There

[00:12:24] was really in-depth research of Canada's immigration plan, including students. And there

[00:12:32] was some pretty concerning elements. In Canada, data shows that nearly 800,000 international

[00:12:39] students got permits to study business, far more than healthcare or trades. So this equates to

[00:12:48] around 27% of all study permits from 2018 to 2023 were business. And if you look at where

[00:12:58] the needs are, and like, I don't know what your personal viewpoint, but we don't need

[00:13:03] more business people. We need trades, we need nursing, we need a lot of different roles.

[00:13:09] Business is the one that we're not lacking. But also unfortunately for these folks,

[00:13:16] they can't find a job.

[00:13:18] Afterwards, yeah.

[00:13:19] According to this study, trades amounted to only 36,208 study permits. If you look at health

[00:13:29] sciences, it was 142,780. And these are study permits for foreign students. That is a very

[00:13:39] concerning number. So few are here to study trades and healthcare.

[00:13:44] How are we going to build these houses if we don't have people building them? Right?

[00:13:49] The thing is I've been a big proponent of immigration, but like common sense be like,

[00:13:56] how about we bring in the people that we actually need, especially our healthcare system

[00:14:01] is collapsing in a lot of ways because there's just not enough nurses, doctors.

[00:14:06] Where are those folks? There is some steps taking place in last little while to hopefully

[00:14:12] alleviate this issue moving forward as far as putting caps.

[00:14:17] So there's been recent federal regulations that have placed a two-year cap on new

[00:14:21] international student permits. In Ontario, our biggest province has temporarily barred

[00:14:27] international students from enrolling in one-year business management programs,

[00:14:32] pending a review. Here is the challenge. We have public, we have private colleges.

[00:14:37] The public colleges have really seen a significant surge in international students

[00:14:43] and we know why that's the case, right? They pay a lot more tuition and it's a business.

[00:14:50] And the bar is lower.

[00:14:51] The bar is lower.

[00:14:52] Yes. To get into the sciences, whether it be nursing, any sort of health sciences,

[00:14:59] the bar is a lot higher and it's about money.

[00:15:03] What's your take on this? Like how do you feel about this?

[00:15:07] I do believe that it is because the tuition bring is a significant injection into the economy,

[00:15:15] the economy of education.

[00:15:18] Yeah, not our economy because these students are then having to go to the food bank.

[00:15:22] Yes.

[00:15:23] Once they get here because they're limited on the number of hours that they can work

[00:15:27] and if a spouse came with them, they can't find work.

[00:15:31] So that's usually the plan that you come as a couple and one's going to school and the

[00:15:37] other one's working. If the other one can't find work or they're doing menial jobs,

[00:15:42] it's really a lose-lose situation.

[00:15:45] That's what we're seeing and hopefully this report is so damning that this is fixed.

[00:15:50] We figure out a solution moving forward because we can't keep up this pace.

[00:15:55] So Shelly, do you want to jump to the tip of the week?

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[00:16:30] With the sad news coming in this week about 1,000 people being let go from Indeed,

[00:16:38] I thought I would offer a couple of ideas for careers if you're leaving the recruiting or

[00:16:43] the staffing world and you don't want a job in HR. So there are three roles that there is

[00:16:50] high demand across various industries. One of them being sales rep or an account manager,

[00:16:56] a project manager and customer success manager. So for example, if you're a sales rep or an account

[00:17:04] executive selling technology, healthcare, medical devices, financial services or consumer

[00:17:11] goods, all of those are high demand and really stretch across every industry sector.

[00:17:16] For our friends at Indeed that are finding themselves on the unemployment line this week,

[00:17:23] be sure you're not going to stand there long. There are other choices out there for careers.

[00:17:29] Having Indeed on your resume, I think they'll be okay and most of them are not recruiters,

[00:17:36] but I love where you're going with it and I think it makes a lot of sense when

[00:17:41] we as recruiters are looking to fill roles like all of these that are listed, sales rep,

[00:17:47] account executive, project manager, customer success manager. Why not look at recruiters as

[00:17:54] potential fit for those roles? Their skills do flow very nicely into those types of roles.

[00:18:02] Absolutely. I think there is a fit there. There is a lot of recruiters that have been laid off

[00:18:07] in the last two years so I think this is a really good place for them to start looking

[00:18:12] because the skills are so transferable. Absolutely. Someone said this to me and

[00:18:17] I want to know what you think because a lot of people have said to me that sales is way

[00:18:20] harder than recruitment. I think they're wrong because I've done both for most of my career

[00:18:27] and the one factor that is extremely challenging in recruitment is you're dealing with

[00:18:34] personalities and people on both sides, right? Yep. That's right. It's very challenging.

[00:18:39] It is. It is. All right. Let's jump into the recruiting insights brought to us by our friends

[00:18:45] at Matova. Shelly, are you tired of the same old outsourcing woes? Well say hello to nearshoring.

[00:18:53] It's like outsourcing but closer and it won't make you pull your hair out.

[00:18:58] Picture this top notch IT talent from Latin America. Many Latin American IT professionals

[00:19:04] have strong English language skills and even live in the same time zone so no more

[00:19:09] midnight conference calls. Hallelujah. Plus Latin America's growing tech ecosystem,

[00:19:16] strong educational institutions and a pool of skilled IT professionals make it the perfect

[00:19:21] region for recruiting talent. I have the perfect company that does this. The company's name is

[00:19:27] Matova. They have local experts who handle everything from recruiting to HR support.

[00:19:34] So why settle for the same old outsourcing blues when you can have

[00:19:38] the nearshoring party with Matova? Look them up at Matova.com and let's get the fiesta started.

[00:19:47] So the first thing I wanted to talk about, the concept of direct sourcing

[00:19:51] and the thought of using a managed service provider sometimes called a staffing agency.

[00:19:58] If we start first of all by understanding what do you mean by direct sourcing? So

[00:20:04] direct sourcing, it's the practice of using the company's employer brand to fill a candidate pool

[00:20:13] or use other sources such as alumni, referrals, retirees. But essentially

[00:20:20] direct sourcing would be when you are recruiting for a company but you're recruiting

[00:20:25] as them. You're a managed service provider in-house. And so great article here in the

[00:20:32] HR Daily Advisor that just talked about why would you want to do that? Why would companies

[00:20:38] want to use third party staffing for direct sourcing? And quite honestly, it's really simple.

[00:20:43] Once I thought about it, I'm like, of course. First of all, staffing agencies can bring in

[00:20:49] expertise and resources who already have experience in recruiting. So there's less uptime. They can

[00:20:54] also scale really quickly. And they have the technology and the tools. And here's the biggest

[00:21:00] thing is if you're going to say reassign current employees on your recruitment team,

[00:21:07] they will always be pulled in different directions. Bringing in a third party is just

[00:21:12] it's laser focus. It really is. They're there for one purpose, one purpose only,

[00:21:17] and that's to fill these roles. And they take on your persona and use your brand to do that

[00:21:23] rather than their own brand. So what are your thoughts about organizations that bring in

[00:21:30] managed service providers? It depends on how you're leveraging, in what case, right? And

[00:21:36] I'm always a little bit concerned of leveraging third party representing your brand, which is

[00:21:42] what they're doing here. But there's a couple points there. Skill ability. There is no way

[00:21:49] a recruiting or an HR team that maybe has one recruiter, two recruiters that they can scale

[00:21:55] and have the ability to hire a lot of roles. So if you need to hire a lot of roles quickly,

[00:22:00] you need to go out and source them. The thing is too, let's be realistic about internal

[00:22:06] recruitment or HR teams when it comes to going out and getting the talent.

[00:22:11] The majority rely on posting a job, post and pray as we used to say, and the candidates

[00:22:17] come in. And I don't think that's a bad thing, right? If you're doing it really well,

[00:22:22] you're doing your recruitment marketing, your advertising, buying, you're really targeting,

[00:22:26] you have a good message and that drives candidates to you. That's great. But if

[00:22:31] you need to scale really quickly, hire a lot of people, there's a good chance that your

[00:22:35] recruiters and your HR folks don't have a clue how to really source, especially if they

[00:22:42] worked in internal recruitment their whole career or an HR specifically,

[00:22:47] they really don't know where to start. Do they have the tools? Then you have to go out,

[00:22:52] acquire the right tools for them to be able to do this. And Linton Recruiter is not cheap.

[00:22:57] Seek out is not cheap. Hire easy. All these tools are not cheap, right?

[00:23:01] And then they want to do an RFP. Oh my God, it's a year later. You're right. It's speed.

[00:23:08] Yes. And you think about here is how we plan recruitment. So instead of every year,

[00:23:14] like let's use 2021 recruiters were the most, was it 2021 or 2022?

[00:23:21] 22.

[00:23:22] 22 were the most sought out roles in the world. 2023, they were the most laid off roles

[00:23:30] in the world. And you've been in these cycles for your whole career. You've been

[00:23:34] recruiting for 82 years now. So you have probably seen this

[00:23:38] Smart up

[00:23:39] 35 times, right? It happens a lot. So is this a better solution than ramping up and then

[00:23:46] laying off?

[00:23:46] Of course it is. Yeah, of course it is.

[00:23:49] But it's expensive.

[00:23:50] It is expensive. And I think you need to have a core team of recruitment professionals

[00:23:56] and you use this to elevate or to add to your existing team.

[00:24:01] All right. Let's move on to the next recruiting insight. And this was an interesting article

[00:24:06] because it was targeted for CFOs and CFOs have maybe a different perspective on recruitment

[00:24:15] and what they want to measure. And I'll tell you, they ask really good questions.

[00:24:20] I've dealt with a lot of CFOs when it comes to recruitment and they really dig down and make

[00:24:24] you question if what you're doing is actually working as cost efficient. It's the best way to

[00:24:29] use the company's money. But in this article, they basically go through the key metrics

[00:24:35] that CFOs should look at. The thing is we've talked about these so many times,

[00:24:42] time to fill costs per hire, acquisition funnel metrics, time to find a candidate,

[00:24:47] time to engage, time to interview, time to offer, time to onboard.

[00:24:53] But the one that really stood out to me and I can see why CFOs would really give a

[00:24:59] shit about this is the cost of the vacancy. And this should be a metric that recruiters

[00:25:06] should care a lot about TA leaders, recruitment managers, because it really showcases the value to

[00:25:12] the business. Cost of vacancy, you've heard about it, right, Shelley?

[00:25:17] Absolutely.

[00:25:18] Have you used it in the past?

[00:25:20] It's probably the most powerful metric. And quite frankly, all the rest of this is honestly,

[00:25:26] it's just smoke and mirrors. You're right, like the acquisition funnel metrics. Sure,

[00:25:32] you may instinctively know that but you also know that getting your recruitment team

[00:25:37] to fill in every part of this along the way, it just doesn't happen. And what does it

[00:25:41] really matter? What really matters to a CFO is the cost of the vacancy because they're

[00:25:47] looking at overtime costs. They want to know about potential revenue lost and operational

[00:25:54] efficiency. If your core business is something like let's just use auto body repair,

[00:26:01] and you are short three technicians, what is the revenue per technician? It's really probably

[00:26:08] the only metric a CFO would care about. It's probably one that the CEO, the CRO should

[00:26:15] care really deeply about it, just to break it down. So the cost of vacancy serves as

[00:26:20] a profit and loss statement for specific position. This metric quantifies the financial impact of

[00:26:27] having a position remain unfilled for a certain period, considering factors such as loss,

[00:26:33] productivity over time costs and potential revenue loss. And it's a really hard one.

[00:26:38] It's a hard one because there's a lot of understanding of the business that you need

[00:26:43] to have. But this is where you become really partners in asking the right questions to the

[00:26:48] business. To your point that you just mentioned, Shelley, like the time to find a candidate, time

[00:26:53] to engage, time to interview, that is not the CFO's concern. And pretty much all of them are

[00:27:01] only recruitment concerns. I as a TA leader and you probably as well, those metrics like the

[00:27:07] acquisition funnel metrics are really important to me because it tells me where the process is

[00:27:12] breaking down. It tells me, okay, we're not getting enough candidates top of the funnel.

[00:27:17] We're losing them out after the first interview. This is critical for us to run our department

[00:27:23] correctly, but for CFO, why would they care about that? Like they don't care. No. So I'm

[00:27:29] glad this was brought up because cost of vacancy is one that we need to put our business hats

[00:27:34] and really start to show to the business. What do you think about employee churn? Do

[00:27:40] you think that's a concern for a CFO? We know what it means. Like churn means increased recruitment,

[00:27:47] training cost, reduced productivity. Really, how do you put a number on it? Unlike overtime costs,

[00:27:56] right? Or lost opportunity. I don't know too many CFOs that really believe that your employee

[00:28:03] churn rate belongs in his department. Is it something they really care about?

[00:28:09] I think they should. If it's really high, yes. Yeah. You think about recruiting in this world is

[00:28:15] very expensive overall, right? Like internally or externally. So yeah, actually let me take a

[00:28:21] step back. This should be the CEO. The CEO should care very deeply about employee churn.

[00:28:28] This should be almost their number one priority. If you're losing a ton of people,

[00:28:31] there's something really broken with the culture unless... You over hired.

[00:28:39] Good point. Yeah, yeah. What's our last? Okay, so our last one, you know, I've got a professional

[00:28:47] crush on Hung Lee. You have a crush on everyone, Shelley. No, I don't. Literally everyone.

[00:28:53] That's not true. There was a wonderful article in HR Executive which summarized

[00:28:58] his presentation at the European Conference in May and he talked about a global talent shortage.

[00:29:06] What I loved was how he so succinctly summarized what do we mean by a global talent shortage.

[00:29:16] There's reasons for it. First of all, the demographic crisis, which is an aging society,

[00:29:22] mismatch of skills that people hold compared to those that employers need.

[00:29:27] The other one, I know you're gonna love this. He called it elite overproduction of university

[00:29:33] graduates that has depleted the labor force for essential jobs. I know that's something

[00:29:37] you talk about all the time and a geographical imbalance leaving roles open in places where

[00:29:45] the bulk of people don't actually live. And then the last one was an increase in mental

[00:29:51] and physical disabilities that are removing people entirely from the workforce. So good.

[00:29:57] He's just the smartest guy. That's why I have a crush on him because he's so smart.

[00:30:01] He's a good looking guy too. So it's okay. You can admit that.

[00:30:06] He's really fit too.

[00:30:10] It's interesting because wherever, whoever we talk across the world,

[00:30:17] it seems like the problems are exactly the same. We're all complaining about the talent

[00:30:22] shortage in our case here in North America is probably more a talent mismatch, but it's a

[00:30:26] little overwhelming if you think about it. Let's fix the global talent shortage. I'm like,

[00:30:33] we better start having more babies or something.

[00:30:37] Well, I mean what we can do today, one of the things that I really love that he pointed out

[00:30:41] was talking about talent density. And I know you've talked about it. We just didn't call it

[00:30:46] that, but you've talked about it a lot where if you've got a senior developer, they can do

[00:30:52] the work of 10 juniors. And so unfortunately companies then become hyper competitive

[00:30:59] for highly skilled individuals who can do the work of multiple people. That in itself creates

[00:31:07] more problems because you've got this war going on where companies just keep upping the ante

[00:31:15] to get that talent in here. And it makes sense that you would, if they can do the work

[00:31:19] of five people, you're going to pay them an awful lot of money.

[00:31:22] Yeah. Talent density is one of the topics that I've been doing a lot of research on

[00:31:28] because studying companies that become extremely successful, especially to start and LinkedIn

[00:31:34] is actually a perfect example. Indeed is a perfect example. Their first 50 to 100 people

[00:31:41] were the best and the brightest in that particular timeframe in their skillset.

[00:31:47] And that is what really caused the massive growth of those companies. We see it in a lot

[00:31:53] of smaller companies that have gained big success. The challenge is as you grow,

[00:32:00] it's really hard to maintain that talent density and having all high level A players or

[00:32:06] I know you hate A, but the best possible employees with a high level of knowledge

[00:32:12] that can do multiple things becomes extremely challenging. And it's to use the word elite again,

[00:32:19] it's generally elite companies or companies with the best and the brightest ID that attract

[00:32:25] those folks. One of the things that we've been talking about is distributing the work.

[00:32:31] So working anywhere in the world. And this was a big topic of conversation in 21, 22,

[00:32:38] we just want the best talent no matter where they are. Really it's the reason that deal became a

[00:32:46] $20 billion valuation overnight because they offered this for employers, right? Like a

[00:32:54] quick easy solution to hire anyone in the world. I don't care if you're in China,

[00:33:01] in India, in Australia, wherever you are, if you have the talent, they're going to try to

[00:33:05] figure out a way to hire you. So to me, that is the only solution that I can come up with

[00:33:11] that really is actionable and could work. True, very true. Because the talent is out there.

[00:33:18] But if you are restricting yourself geographically to your time zone or within a 50 mile radius of

[00:33:25] your office, yeah, you are going to struggle. The other thing that I really love that he talked

[00:33:31] about and that was talent diversity. And that is becoming more open-minded and inclusive when

[00:33:38] you are designing your jobs to attract a broader range of candidates, AKA skill based hiring.

[00:33:47] Right? It is breaking the mold that they can only come from certain universities or have

[00:33:53] worked at certain companies, but we've got to think bigger about how we design the job itself.

[00:34:02] Really good point. Hung has always delivered so definitely check out this article.

[00:34:09] And anyone listening that is not subscribed to recruiting brain food, you're missing out.

[00:34:15] That is a must have for any recruiter. But on that note, that's it for recruiting

[00:34:21] insight. So Shelly, we have a full day at LinkedIn tomorrow. Are you excited?

[00:34:26] I am so excited. We're going to come away with lots of learnings,

[00:34:31] stuff we can share with the audience. I already checked. They're not going to

[00:34:34] tell us anything that we can't talk about on the show. Yeah, I'm actually really excited.

[00:34:38] So am I. It's pretty amazing being here

[00:34:41] in Silicon Valley at the LinkedIn headquarters. Pinch me. It's pretty cool.

[00:34:46] Very cool. Very cool. On that note, the audience, thank you for listening. We really appreciate you

[00:34:53] and I promise we're going to stop traveling soon enough so you'll have more regular shows. But

[00:34:58] these are a lot of fun. We're actually recording together. Like Shelly, do you like recording

[00:35:02] face to face or over like video that we usually do? Oh, this is way better being in person.

[00:35:07] Absolutely. Yeah, way better. Thank you, audience. Au revoir.

[00:35:12] Shelly, let's face it. Texting candidates is the easiest way to hire quicker today.

[00:35:26] But your cell phone doesn't connect to your ATS. You're sharing your personal

[00:35:29] number with strangers. That's pretty scary, right, Shelly? And it's not even legally compliant.

[00:35:35] This is where our friends at Rectex come in. They've created simple yet powerful text

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