Kanti Prabha is co-founder of SirionLabs, a startup that offers Customer Lifecycle management in SaaS for enterprise customers. In this episode she spoke about how the SaaS space has evolved over the past decade, what changes when an industry matures, the nuances of building for the enterprise, what to do and what not to do while scaling your team and culture in her conversation with Roshan Cariappa.
Topics:
00:00 Introduction
00:59 Evolution of SaaS over the past decade
03:46 101 of contract lifecycle management
07:36 What changes when an industry matures
11:13 Stories and lessons from the early days of SirionLabs
14:55 Nuances of building for large enterprises
20:32 Productising the last mile
23:55 Building with customers v/s innovating
28:06 Closing the loop on information asymmetry
31:22 Building your own Ops playbook
37:03 Building an Ops function
38:25 Do's and Don'ts of scaling your team and culture
41:18 3 point advice on building for enterprise
44:45 Books and podcast recommendations
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Connect with Kanti :
Linkedin: https://www.linkedin.com/in/kanti-prabha-93234b2/
Twitter: https://twitter.com/kantiprabha
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Connect with Us:
Linkedin: https://www.linkedin.com/company/startup-operator
Twitter: https://twitter.com/OperatorStartup
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