In this episode, we sit down with Chetty Arun — one of Razorpay’s founding team members and now Head of People & Culture — to dive into the company’s journey from chaotic beginnings to becoming India’s leading fintech platform.
Chetty reflects on the early days when everyone wore multiple hats: a designer would double up as customer support, sales, and even onboarding. Razorpay’s “paperless onboarding” promise to customers? Behind the scenes, the team was still printing massive stacks of documents and hand-delivering them to banks. That scrappy hustle, or jugaad, was what kept the company alive in those formative years.
Fast forward a decade, Razorpay is no longer a small team — but as Chetty explains, the company still “behaves like a startup.” From encouraging every employee (regardless of role or title) to experiment with AI, to building a culture that challenges the status quo, Razorpay continues to scale without losing the agility that made it special in the first place.
If you’ve ever wondered how India’s most iconic startups stay true to their roots while scaling to thousands of employees — this is an episode you don’t want to miss.
Watch episode 1 of the Blume podcast here: https://www.youtube.com/watch?v=JHzWAgzsrL4
Listen on spotify: https://open.spotify.com/show/227rW4Ee4ob6wRT8U7pJ8s?si=c9a3bca90e394dd3&nd=1&dlsi=57a5b1c90bcc4094
Listen on Apple Podcasts: https://podcasts.apple.com/gb/podcast/blume-podcast/id1651800944