Our Partner Sanjay Nath sat down with Vijay Rayapati, co-founder and CEO of Atomicwork (Fund IV) to decode the rapidly evolving landscape of agentic AI. Atomicwork is an agentic AI-powered service management platform that automates workflows, supports employees, and makes enterprise IT smarter.
The conversation, taking place at Atomicwork's expanded headquarters in Palo Alto, revealed fascinating insights into how enterprise IT is transforming in 2025.
CIOs are making a decisive shift from proof of concepts to production-ready AI solutions. The focus has evolved across four critical areas: customer experience, developer experience, employee experience, and partner experience. While AI-powered customer support and code generation use cases are well-established, organizations are now actively experimenting with AI for employee and process automation.
What's equally compelling is how building an AI-first company remains fundamentally a "contact sport." With Atomicwork's growing presence across both coasts and plans for central US expansion, they're demonstrating that even in the age of AI, high-touch customer relationships remain crucial for enterprise success. Their team of 10 in the US is testament to this commitment.