Girish dives into how Freshworks transformed its hiring process by redefining what "talent" means, especially when it comes to early-career candidates. By looking beyond academic backgrounds and traditional qualifications, Freshworks searches for key traits that align with specific roles. For customer support, it’s empathy and patience; for sales, it’s adaptability and charisma; for pre-sales, the ability to think on one’s feet and teach effectively. Girish and Karthik discuss why this strategy has been pivotal for Freshworks as it scales, allowing the company to find hidden gems who might have been overlooked in traditional hiring processes.
As Freshworks evolves from a startup to a public company, Girish reflects on the changing demands that come with scaling, navigating the differences between hiring for potential versus hiring experienced talent. In this candid chat, he also shares insights into the challenges of transitioning from a venture-backed startup to a publicly traded company with revenue goals in the billions. From securing Freshworks’ initial seed funding to expanding globally, Girish reveals the principles that helped Freshworks "win beyond boundaries" and build a global SaaS powerhouse.
Join us for this episode to understand why Freshworks is changing the way companies think about talent and why, sometimes, the best person for the job isn’t the one with the perfect resume but the right attitude and skill set.
Guest: Girish Mathrubootham (Founder and CEO, Freshworks)
Host: Karthik Reddy (Co-founder, Blume Ventures)
Podcast Theme: Winning Beyond Boundaries (Blume Podcast, Season 3)
Hit play to learn how Freshworks is pushing the boundaries of traditional hiring and setting a new standard in talent acquisition and company growth!
Watch the full episode here: https://youtu.be/qO5b-AF57nM?si=2ry9R_eXCoZsUspj